DAMAGED, LOST or SHORT SHIPMENTS
UPS: Notify your local UPS office immediately. Advise us so we can reship the merchandise and place a claim. Keep damaged goods and containers for UPS inspection.
Truck Shipments: Shippers are not responsible for merchandise damaged or lost by motor freight carriers. If your shipment is damaged or short, have it noted by the carrier on the delivery receipt. Without this proper notation, you accept it at your own risk.
DELIVERY and FREIGHT
USA Shipments: Unless otherwise stated, “Buyer” will be responsible for any freight cost associated with the delivery of product to its destination and will be pre-paid and added to Buyer’s invoice. Any extra or additional charges or services rendered in transit or at the destination will be the responsibility of “Buyer”. All shipments will be F.O.B our Warehouse, the Factory (as noted in the catalog), or the Vendor for items that are drop shipped. All truck shipments will ship via YRC pre-paid and added to Buyer’s invoice unless otherwise specified at time of order. Shipment and delivery dates are estimates only, and are not guaranteed.
Canadian Shipments: We provide same day Purolator shipping for orders placed by 4:00 PM E.S.T. for all in-stock items. All orders are duty paid, customs cleared, and shipped pre-paid via Purolator. All small packages are shipped via Purolator, with service based on Toronto origin. Machinery and large shipments over 150 lbs. are subject to LTL standards. We offer drop shipments to your customer with no reference to “Seller” on the packing slip or shipping label. We are restricted from shipping certain hazardous items into Canada. Hazardous items are identified as HAZ02 through HAZ64 in the item’s description. HAZ57 items are not regulated and only require special packaging. Therefore, items identified as HAZ57 are the only hazardous items allowed to be shipped into Canada. Other restrictions may apply. We reserve the right to select other carriers as necessary. We shall not be liable for any injury, loss, damage, or delay in delivery resulting from the handling or use of the goods after or during such delivery.